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Frequently Asked Questions

IN GENERAL

1. Why is it better to book private transfer rather than a taxi?

Maci-Tours offers transfers with luxury air conditioning vehicles at best fixed prices. It is a lot cheapier and more comfortable than a regular taxi. The price You will see on our page is the price You will pay. If you are travelling early in the morning, you don’t need to be nervous if there will be a taxi around and available. With our service, driver will wait you in any time on the address You write.

2. What does the price of transfer include?

All of our transfers include door to door service, meet and great, clean and disinfected cars, all fees and taxes, insurance, polite and very kind driver, Wifi, bottle of water

3. What type of vehicle can I choose?

In our offer You can choose between:

  • Standard car – Peugeot 301
  • Luxury car – Mercedes E class ( leather seats, tinted windows, free wif)
  • Standard van – Peugeot Traveller ( tinted windows, right sliding doors, free wifi)
  • Luxury van – Mercedes Benz Vito ( leather seats, tinted windows, free wifi)
  • Minibus – Renault Master ( 16 1 seats, double air conditioning)
4. How can I find my driver?

Your driver will come to pick You up at Your destination. If the pickup point is on the airport, Your driver will wait You in front of the arrival hall with Your name on the tablet. If the pickup point is in the pedestrian zone, we will send to You instructions where You will meet Your driver.

5. What should I do if I can’t find my driver?

Your driver will be always on the time and wait for You. You will get emergency number on e-mail in case of some problems.

6. What happens if my flight is delayed?

Your driver will be well informed about Your flight and will collect You at the new time without any extra cost.

BOOKING

1. How do I make my booking?

You can make booking on our website www.macitours.hr completing displayed booking form. You need just to choose departure point, arrival point, date and follow the link. After that, You will see type of vehicles and the prices for each vehicle in one direction or in both directions. If You can’t find your destination, You can send to us inquiry where we will make for You custom route and send back to You as soon as possible.

2. Must all booking be made in advance?

We advise You to made booking in advance, so we can guarantee to You availability of the car You want. Last minute bookings can also be made if there is available vehicles.

ITINERARY

You make your own itinerary, but this is what we suggest:

Stop at: Nature Park Biokovo

Beautiful landscape , singing of rare birds, Biokovo skywalk, panoramic view

Duration: 240 min

Admission ticket excluded

Stop at: Makarska

Beautiful beaches, walkways, sea, shops, restaurants

There is a plenty good restaurants to have lunch depends what food you prefer. Everything is flexibile so you choose where You want to go on our suggestion.

Instead of Makarska another option is to go to Radmanove Mlinice ( Omiš) on RAFTING or in Omiš to Zipline if You like adventure. ( Prices for this acitvities are not included in the price)

Duration: 180 min

RESERVATION CONFIRMATION

1. HOW CAN I BE SURE THAT RESERVATION HAS BEEN MADE SUCCESSFULLY?

You will receive the confirmation of reservation on Your email. Please be sure that You put correct e-mail because on that email You will receive confirmation of reservation what is also voucher.

ADDITIONAL INFO
  • confirmation will be received at time of booking
  • infant seats available
  • casual clothes is recommended
  • take your camera with you
  • no heart problems or other serious medical conditions
  • most travelers can participate
  • this is a private tour. Only your group will participate
3. Do I need to have voucher with myself?

Yes, You need to have voucher with You, but You don’t need to print that. You can just show to our driver on the mobile phone.

4. When do I get receipt?

If You pay using debit or credit card, receipt will be send to You by e-mail. If You are going to pay directly to the driver, receipt will wait You in the vehicle.

ADDITIONAL INFORMATION

1. Is Your service available at all times?

Yes, Our service is available at any time 24/7.

2. Is my driver speaking English?

Yes, all of our drivers speak English perfectly.

3. Can I pay driver with cash?

You can pay directly to the driver.

4. Is it tip included in the price?

Tip is not included in the price. If You are happy and You think that driver deserves that, You can tip him.

5. Is the smoking allowed in vehicle during the transfer?

No, smoking is not allowed in the vehicle, but in the case of some longer transfers, we’ll make stops for You.

6. Do You provide car seats for children?

Yes, we provide car seats for children, but please notify us in advance.

7. How many pieces of luggage can I have?

You can have with You how many luggage You want, but please have in imagination how many luggage can fit into trunk of vehicle You order. We don’t charge extra the luggage of the passengers.

8. Do You allowe pets in your vehicles?

You can carry pets with You, but only if they are properly placed in their travel boxes.

9. Can I order also some tours with Maci-Tours?

Yes, You will find some most popular tours on our page, but if You want some custom tour, feel free to contact us.

PAYING FOR TRANSFERS

1. When and to whom I pay for the transfer?

You can choose between two methods. You can pay directly to the driver or You can enter Your credit card details and pay with the card.

2. Can I complete booking without credit card?

Yes, You need just to select option where You will pay directly to the driver.

3. How can I be sure that my credit card is safe?

Your credit card data provide a guarantee of your reservation, To protect your credit card data, we use Secure Sockets Layer (SSL) technology and your data is completely safe. SSL encryption is a tested system that allows your browser to automatically encrypt your data before you send them. We are committed that your name, address, e-mail address and credit card information required for booking will not be disclosed to a third party without your consent. In the case of fraud and abuse of your credit card by a third party, most banks and credit card companies bear the risk and cover all costs arising from the abuse.

4. Can I cancel my transfer?

You may change or cancel Your transfer up to 24 hours before the scheduled start. If You need to change Your plans because of Your COVID-19 situation ( You got a positive test) feel free to contact us, and we will cancel that transfer or tour without any fees.

5. Payment methods

Customer can choose between two options:

  • Full payment at the time of transfer ( paying directly to the driver),
  • Full advance payment ( Credit card ).
    1. Mastercard one time payment,
    2. Visa and Maestro one time payment.

PRIVACY STATEMENT

1. Security statement

T-Com Pay Way applies the most modern standards of data protection Secure Socket Layer (SSL) protocol with 128-bit encryption and MDS algorithm. ISO 8583 protocol ensures that data exchange between T-Com System and the authorization centers of credit card companies is done in a private network, which is protected from unauthorized access by double-layer firewall.

2. Privacy statement

IZJAVE O PRIVATNOSTI

3. SERVICE

Transfer service is going to consists of a trip which includes vehicle ( which You order on online booking form), passengers, driver and luggage. The exact route by which You will be taken can not be guaranteed because maps on our page are only for illustriation purpose to know approximately how long the drive will last. We can not affect on road works, traffic jams… Pickup and departure point must be clarify written. If You can not find Your pickup or departure point, You can fulfill form and send us directly. If the pickup or drop off location is in the pedestrian zone, we will pickup or leave You at the location nearest to Your hotel or apartment and show You how You can get to hotel or apartment. Confirmation of reservation or voucher will be send to Your email when the reservation is made successfully.

If the pickup is at the airport, the driver will wait You in front of the arrivals with the name of lead passenger on tablet.

In case of some trouble where You can’t find Your driver, You’ll get in voucher emergency number and You will be connected with Your driver as soon as possible. If You don’t appear within 30 minutes ( 60 minutes if the departure point is airport) we’ll consider You NO-SHOW. You will be charge with maximum amount of transfer and You wouldn’t get refund.

Each passenger is entitled to one travel suitcase and one or two hand bags. If You have more luggage than each passenger is entitled, we do not charge extra, but please have in imagination how many pieces of luggage can fit into trunk of vehicle You order.

You can carry pets with You, but only if they are properly placed in their travel boxes.

4. Payments and cancellations

Your credit card data provide a guarantee of your reservation, To protect your credit card data, we use Secure Sockets Layer (SSL) technology and your data is completely safe. SSL encryption is a tested system that allows your browser to automatically encrypt your data before you send them. We are committed that your name, address, e-mail address and credit card information required for booking will not be disclosed to a third party without your consent. In the case of fraud and abuse of your credit card by a third party, most banks and credit card companies bear the risk and cover all costs arising from the abuse.

You may change or cancel Your transfer up to 24 hours before the scheduled start. If You need to change Your plans because of Your COVID-19 situation ( You got a positive test) feel free to contact us, and we will cancel that transfer or tour without any fees.

5. Conversion statement

All payments will be effected in Croatian currency. The amount Your credit card account will be charged for is obtained through the conversion of the price in Euro into Croatian kuna according to the current exchange rate of the Croatian National bank. When charging Your credit card, the same amount is converted into Your local currency according to the exchange rate of credit card associations. As a result of this conversion there is a possibility of a slight difference from the original price stated in our web site.

6. Complaints notice

Based on article 10 Section 3 of the “Law on Consumer Protection” („Narodne novine“, br. 41/14) the customer has the right to file a written complaint at the business office of Maci-Tours. We’ll respond to the complaint within 15 days of receiving the complain on Your contact address.

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